Exchanges and Returns
Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.
All of our products are guaranteed against manufacturing defects.
We also exchange products that are different from the ones ordered by the customer.
If you receive a product from us with a manufacturing defect or different from the one you ordered, follow these steps to exchange it:
If the 7 business days have passed and the product has a defect or flaw, contact us with the order number, the product to be returned and the defect.
As soon as we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for a possible exchange to be made. Once the analysis has been carried out, we will get back to you with our opinion and whether an exchange will be necessary.
The deadline for requesting an exchange for this reason is 90 days after receiving the product.
Please note that we will not exchange or refund after this period.
* Your complaint will be analyzed within a maximum of 7 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
* Receive a refund of the amount paid.
* Receive a new product identical to the one ordered.
If a refund is necessary, it will be made to your checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same name that was used on our website.
In the case of products returned without prior communication, after the deadline, with missing or different items, without the label or invoice, they will be sent back to the customer.
The same applies to exchanges rejected after the products have been analyzed by our quality department. They will be sent back to the customer via Sedex collect and the shipping for this return must be paid by the customer.
Attention: Made In Japan 4U is not responsible for shipping costs for returns followed by refunds, chargebacks or exchanges for other products; these costs are the customer's responsibility.
